This Policy describes the warranty and return terms that apply to work and products supplied by Go Green Electric Inc. It is written for use across Canada, with Ontario as the primary governing jurisdiction.
This summary is for convenience only. It does not replace the full Policy below.
We stand behind our work and help you with manufacturer coverage on the products we supply.
The full terms below govern warranty and returns. They work alongside our Commercial Electrical Services Agreement and Robotics Sales, Installation & Support Agreement.
| Version | Date | Description |
|---|---|---|
| 1.0 | June 25, 2026 | Initial Canada-wide Warranty & Returns Policy |
2. Definitions
6. Exclusions
7. Conditions That Void Coverage
8. How to Make a Warranty Claim
11. Special-Order & Custom Products
12. Restocking Fees
13. Damaged & Defective Products
14. Shipping Damage & Shortages
15. Exchanges
16. Refunds
19. Contact
This Policy applies to electrical and installation services we perform and to products, equipment, and robotic systems we supply, unless a separate signed agreement says otherwise.
There are two distinct types of coverage: our workmanship warranty, which covers how we performed our work, and the manufacturer's warranty, which covers the product itself. They are separate, with different terms and durations.
This Policy is intended for use across Canada, governed primarily by Ontario law, subject to mandatory laws of the province or territory where the work or product is located.
"Workmanship" means the labour and installation work we perform. "Product" means equipment, parts, materials, fixtures, and robotic systems supplied by us. "Manufacturer" means the company that made a Product. "Consumables" means items that wear out or deplete with normal use, such as batteries, bulbs, filters, brushes, and fuses. "Special-Order" means a Product ordered specifically for you and not normally held in stock.
We warrant that our installation and service work will be performed in a competent, workmanlike manner and free from defects in workmanship for the warranty period.
Unless a different period is stated in writing, the workmanship warranty period is one (1) year from the date the work is completed.
If a defect in our workmanship appears within the warranty period, we will, at our option, re-perform or correct the affected work at no charge for our labour, subject to the exclusions in this Policy.
The workmanship warranty does not cover the Products themselves (covered by manufacturer warranty), existing systems we did not install, consumables, normal wear, or any of the exclusions in Section 6.
Our workmanship warranty does not extend to materials you supplied. Labour to address failures of customer-supplied materials is chargeable.
Products are covered by the Manufacturer's warranty, provided directly by the Manufacturer under its own terms, duration, and conditions. This is the primary warranty for defects in the Product.
We pass through Manufacturer warranties to you where the Manufacturer allows. We do not extend, expand, or replace a Manufacturer's warranty, and we are not the warrantor of the Product.
We will reasonably help you submit Manufacturer warranty claims, but we do not control or guarantee the Manufacturer's decision, timing, or remedy.
Manufacturer warranty periods and terms vary by Product. Some components (such as batteries) carry shorter warranties than the main Product. Always refer to the Manufacturer's documentation for the specific Product.
Robotic systems are warranted by their Manufacturer (for example, Richtech Robotics or DEEP Robotics) under the Manufacturer's terms. Software, firmware, and AI behaviour are the Manufacturer's responsibility.
Our coverage on a robot is limited to our installation and commissioning workmanship, plus any support plan you purchase.
Robot batteries are consumables with a limited, often shorter, warranty. Gradual capacity loss over time is normal and excluded.
Under a Robotics-as-a-Service subscription, maintenance and coverage are defined by the subscription terms in the Robotics Agreement, not by this Policy's product-return sections.
Warranty coverage does not apply to:
Coverage may be void where the Product or work has been modified, repaired, or serviced by an unauthorized party; where serial numbers or safety seals are removed or altered; where the Product is used outside its intended purpose or rated limits; where required maintenance or updates are not performed; or where payment for the work or Product has not been made in full.
Contact us as soon as you notice an issue, and in any case within the warranty period. Prompt reporting helps prevent further damage and supports the claim.
We will assess whether the issue is a workmanship matter (handled by us) or a Product matter (handled under Manufacturer warranty), and advise next steps.
If inspection shows the issue is not covered, diagnostic, travel, or labour charges may apply.
For a covered workmanship defect, our remedy is to correct or re-perform the affected work. This is your exclusive remedy for workmanship under this Policy, to the extent permitted by law.
For a covered Product defect, the remedy (repair, replacement, or credit) is determined by the Manufacturer under its warranty.
Warranty remedies do not include cash payments in lieu of repair or replacement unless required by law or agreed in writing.
Unused stock Products in original, resalable condition with packaging may be returned within thirty (30) days of purchase, unless stated otherwise at the time of sale.
Returned Products must be complete, undamaged, unused, and in original packaging with all accessories and documentation.
A valid invoice or proof of purchase is required for any return.
Installed Products, used Products, opened consumables, and items marked non-returnable at the time of sale cannot be returned.
Special-order, custom, configured, and imported Products — including most robotic systems — are non-returnable and non-refundable once ordered, except where defective.
Where a return of a special-order Product is possible, it requires Manufacturer approval and may be subject to Manufacturer restocking and return-shipping charges, which are passed to you.
Deposits on special-order Products may be non-refundable to the extent we have incurred costs.
Returns of eligible Products may be subject to a restocking fee, typically up to 20% of the Product price, or the Manufacturer's restocking charge where higher. The fee covers handling, inspection, repackaging, and supplier charges. The applicable fee will be confirmed when a return is authorized.
If a Product is defective on arrival, contact us promptly. We will arrange assessment and, with the Manufacturer where applicable, repair, replacement, or credit.
Restocking fees do not apply to genuinely defective Products returned within the applicable window.
Products damaged by misuse, mishandling, or improper installation by others are not treated as defective.
Inspect all deliveries immediately. Note any visible damage on the carrier's delivery record where possible.
Report visible shipping damage or shortages to us in writing within 48 hours of delivery so a carrier or Manufacturer claim can be made. Keep all packaging until the claim is resolved.
Report concealed damage as soon as it is discovered, within any period required by the carrier or Manufacturer. Late reporting may prevent a claim.
Where stock allows, an eligible returned Product may be exchanged for a different item, with any price difference payable or refundable. Special-order and custom Products are generally not exchangeable. Exchanges follow the same condition and proof-of-purchase requirements as returns.
Approved refunds are issued to the original payment method or by e-transfer where appropriate, less any applicable restocking, shipping, or non-refundable amounts.
Refunds are processed after the returned Product is received and inspected, typically within a reasonable period.
Labour and services already performed are generally non-refundable, except as required by law or where the work was defective and not corrected.
To the maximum extent permitted by law, our liability under this Policy is limited to the cost of correcting covered workmanship or to the Manufacturer's remedy for a Product, and we are not liable for indirect, incidental, or consequential damages, including lost profit, revenue, production, or data. Nothing in this Policy limits liability that cannot be limited by law, including for death or personal injury caused by negligence.
This Policy is in addition to, and does not take away from, any rights you have under applicable consumer-protection and sale-of-goods law. Where mandatory law gives you rights that cannot be waived or limited, those rights apply regardless of this Policy.
To make a claim or arrange a return, contact Go Green Electric Inc., Caledon, Ontario — 519-217-4000 · gogreenelectric@outlook.com. Please have your invoice or proof of purchase ready.